Discount Icon £ 45 £ 15
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Average Completion Time
3 Days
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Efforts
3 hours
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Level
Advanced
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Anytime
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24/7 unlimited access with pre-recorded lectures.

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UK CPD Certificate

Certificate to show what you have learnt.

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Professional Certificate in Customer Service Concepts and Strategy Basics in London 2021
Discount Icon £ 45 £ 15
Limited time offer

Professional Certificate Courses

These are short online certificate courses designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD).

The course aims to introduce the learner to customer service principles, dimensions and models and provide enlightening insights on strategizing for better customer service approach.

The course aims to equip the learner with the essential concepts in understanding internal and externals customer and how internal service quality create a chain reaction that results in greater customer satisfaction.

By the end of this course, you will be able to learn about.

  • The Attribute of customer service
  • Customer Service Policy and Strategy
  • Understand and apply the Customer Service Diamond 
  • Understand the use of SMART Objectives
  • 10 Principles of Customer Strategy
  • Need for the Internal and External Customers
  • Service Chain Reaction
  • Customer Focused Climate & Culture
  • Customer’s Basic Needs

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

An E-Certificate of achievement will be awarded after successful completion of the course once the completion criterion is satisfied as a proof of success.

There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.

The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in the respective field. We recommend this certificate for the following audience.

  • CEO, Director, Manager, Supervisor
  • General Manager
  • Customer Service Representative
  • Marketing Manager
  • Service Manager
  • Customer Experience Consultant
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Learn fast
Online courses with compact learning chapters enable you to learn business skills faster than ever.
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Study Online
Get access to online study materials. All courses are 100% online and self-paced.
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Global community
No conventional requirements needed, our courses are open to all ages, professions and citizenship.

430,960

Learners

500+

Courses

189

Nationalities

97%

Completion Rate

Professional Certificate Course Sample Certificate

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Get Your Course Certificate
You will receive a highly valued digital certificate at the end of each course.
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Learn Practical Business Modules
Complete several modules ranging from Business Leadership and Managing People.
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