General Refund Policy

Tuition Fee Refunds:

All applications for a Tuition Fee refund must be made at least 28 days (4 weeks) to the commencement date of the Course in order to have a full refund of your Tuition Fee.

Registration Fee is non-refundable.

There would be no refund for any application (for Tuition Fee refund) made less than 14 days to the commencement date of the Course. (Please see: Terms & Conditions - Registration and Programmes of Study for more details).

Administrative Charge:

All applications for a Tuition Fee refund are subject to an administrative charge. This would be detailed in your Invoice or Payment Page.

Method of Payment:

Refunds will only be made using the original method of payment and to the person who made the original payment.

Disbursements to 3rd parties:

Any fees payable by the School on behalf of the student or in connection with the student’s application to a third-party (for example, courier fees, Registration fees payable to the accrediting bodies, Progression Fees etc.) are non-refundable and non-transferable.

Refund Policy - Short Courses

Professional Certificate Courses
Advanced Professional Certificate Courses 
Special Executive Master Programmes

Once payment is received and the immediate access to the MSBM Online Study Portal is available to the student, refunds are not available.  This does not affect your statutory rights.

The immediate accessibility of the MSBM Online Study Portal is only available to the student when payment has been made in full and funds cleared and in any variance of this term shall be upon such terms as Metropolitan School of Business and Management dictates.

Please ensure that you choose the exact Course you would like to study before paying for it.

Access to courses and assessment is limited to two (2) weeks, for the Professional Certificate Courses, four (4) weeks for the Advanced Professional Certificate Courses and three (3) months for the Special Executive Master Programmes. The duration starts counting from the date of enrollment. In exceptional circumstances, the duration for any of the courses may be extended.

The assessment for the Special Executive Master Programmes is assignment based.

The assessment for the Professional Certificate and Advanced Professional Certificate Courses is Quiz based. The Quiz is of a multiple-choice questions variety. 

There are only three (3) attempts for quizzes as long payments have been cleared. In exceptional circumstances, the Quiz access can be re-activated if the 80% score is not achieved within the 3 trial attempts. 

Refund Policy – Classroom Special Executive Master Programmes (SEMP) - Trainings

Registration: On the submission of the Registration for any of our Online or Classroom SEMP Courses, you are required to pay a Registration Fee. It is only after the payment of your Registration Fee that your Conditional Offer Letter would be processed.

Please note that the Registration Fee is nonrefundable.

Tuition Fees: On the receipt of your Conditional Offer Letter, you are required to pay your Tuition Fee. Please note that full payment must be received prior to the course commencement in order to confirm your place. Only those who have paid the fees in full will be admitted to the course

Cancellations & Deferrals: cancellations must be received in writing at least 4 weeks before the commencement date of the Session you are registered for. Otherwise it is upon MSBM’s discretion.

If you cancel 14 days to the Session registered for, a 10% administration charge on the Tuition Fee would be deducted from the amount refunded back to you, asides from the Registration Fee.

No refund would be given for Cancellations 12 days to the Programme of which there would still be a 10% administrative charge on the Tuition Fee for deferment to another Session.

By the 3rd deferment, there would be a 15% administrative charge on the Tuition Fee for the Session.

There would be a 20% administrative charge on the Tuition Fee for the 4th deferment and no more deferment after this 4th Session.

This means that failure to attend the 4th Session at the 20% Administrative charge on the Tuition Fee would mean your initial Tuition Fee paid is forfeit.

Refund Policy - Credit-bearing Programmes (Level 4, 5, 7 and International Postgraduate Diploma Programmes)

Once payment is received and the immediate access to the MSBM Online Study Portal is available to the student, refunds are not available. This does not affect your statutory rights.

The immediate accessibility of the MSBM Online Study Portal is only available to the student when payment has been made in full and funds cleared and in any variance of this term shall be upon such terms as Metropolitan School of Business and Management dictates.

Access to modules and assessments is limited to 5 (five) years, from the date of enrolment. In exceptional circumstances, this may be extended.

Assessments can be re-sit as many times as required within the 5 year period as long payments have been cleared.

Failure to keep up with your monthly payments may incur a £50 admin fee and suspension of your online account.

If students fail to keep up with monthly payments, any free items received will need to return to the Metropolitan School of Business and Management.

All Student payments need to be completed before the final awarding body certificate is provided to the student.

Refund Policy – Top-up Degree

  • All Top-up fees are subject to change by the Universities without prior notice to colleges.
  • All certificates are issued directly by the Universities.
  • Top-up may be delivered by 3rd Party colleges.
  • None of the top-up courses are delivered by MSBM.
  • MSBM is only responsible for the delivery of Level 4, 5, and 7 Diploma.

Examples of UK Universities you can progress with:

Direct Agreement

  • University of Chichester, UK - via LGS Global.
  • Anglia Ruskin University, UK - via Chestnut Education, UK

Indirect Agreement

  • University of the West of Scotland 
  • University of Plymouth, UK
  • London Metropolitan University, UK
  • University of Derby, UK
  • University of Gloucester shire, UK

All Top-up Fees paid on behalf of students to the Universities are inclusive of an Administrative charge. This Fee might therefore vary from what the Universities have listed on their website. We do not offer refund for the administrative charge once the service has been delivered, i.e once the student has been successfully placed on to the Top-up Degree.

Once payment is received and remitted to the affiliate University as well, there is no refund available. 

This does not affect your statutory rights.