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Professional Certificate Course in Operational Performance and Customer Satisfaction in London 2024
Average Completion Time
2 Weeks
Accreditation
3 CPD Hours
Level
Advanced
Start Time
Anytime
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Low Fees
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Professional Certificate Courses
These are short online certificate courses designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD).
The aim of this course is to equip learners with the knowledge and skills necessary to understand and measure operational performance. Upon completion of this course, learners will be able to define and explain the concept of operational performance, identify and define key drivers of operational performance, and develop and implement metrics to track and measure each driver. They will also be able to analyze and interpret operational performance data to inform decision making and continuous improvement initiatives.
After the successful completion of the course, you will be able to learn about the following,
- Define and explain the concept of operational performance.
- Identify and define key drivers of operational performance, including quality, dependability, speed, cost, and flexibility.
- Develop and implement metrics to track and measure each driver of operational performance.
- Analyze and interpret operational performance data to inform decision making and continuous improvement initiatives.
- Evaluate the relationships between different drivers of operational performance and the impact on overall performance.
- Apply best practices for data collection, storage, and analysis in operational performance measurement.
- Synthesize the impact of technology and data analytics on operational performance measurement and decision making.
- Evaluate the trade-offs between operational performance drivers, such as cost and quality, in decision making.
- Apply critical thinking skills to assess the validity and reliability of operational performance data.
- Synthesize the role of operational performance measurement in promoting organizational competitiveness and sustainability.
This course is designed to provide a comprehensive understanding of operational performance and measurement. Learners will learn how to define and explain the concept of operational performance, identify and define key drivers of operational performance, and develop and implement metrics to track and measure each driver. They will analyze and interpret operational performance data to inform decision making and continuous improvement initiatives.
This course is designed to provide a comprehensive understanding of operational performance and measurement. Learners will learn how to define and explain the concept of operational performance, identify and define key drivers of operational performance, and develop and implement metrics to track and measure each driver. They will analyze and interpret operational performance data to inform decision making and continuous improvement initiatives.
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Operational Performance and Customer Satisfaction
Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct.
The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience.
- Operations managers
- Quality control professionals
- Supply chain managers
- Business analysts
£ 40 £ 73
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Why MSBM?
Learn at your pace
Self-study online courses are available 24/7 so you can learn at your pace. This approach offers students who choose distance learning the flexibility to combine studies with work or other commitments.
Exclusive study groups
Our learners may be paired into study groups to help them keep tabs on group assignments and projects.
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Our certificates and ID cards are verifiable and are strong proof of learnership.
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Our programmes are fully accredited by relevant awarding bodies all over the world.
A community of true professionals
You’ll be able to connect with other learners throughout your learning journey.
Unlimited Tutor Support
Our learners get unlimited support from our academic team.
Why MSBM?
Learn at your pace
Self-study online courses are available 24/7 so you can learn at your pace. This approach offers students who choose distance learning the flexibility to combine studies with work or other commitments.
Exclusive study groups
Our learners may be paired into study groups to help them keep tabs on group assignments and projects.
Identity verification
Our certificates and ID cards are verifiable and are strong proof of learnership.
Accredited Courses
Our programmes are fully accredited by relevant awarding bodies all over the world.
A community of true professionals
You’ll be able to connect with other learners throughout your learning journey.
Unlimited Tutor Support
Our learners get unlimited support from our academic team.
Earn certificates to add to your LinkedIn profile.
Upskill, reskill or pursue a passion with short courses across every subject, whether you’re a beginner or already an expert.
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