Professional Certificate Course in Operational Performance and Customer Satisfaction in London 2025

Partnerships and Accreditation:

100%

Online learning, with ease.

24/7

Unlimited access with pre-recorded lectures.

Partnerships and Accreditation:

Average Completion Time

2 Weeks

Accreditation

3 CPD Hours

Level

Advanced

Start Time

Anytime

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Study online with ease.

Unlimited Access

24/7 access to lectures.

Low Fees

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Professional Certificate Courses

These are short online certificate courses designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD).

Professional Certificate Course in Operational Performance and Customer Satisfaction

The aim of this course is to equip learners with the knowledge and skills necessary to understand and measure operational performance. Upon completion of this course, learners will be able to define and explain the concept of operational performance, identify and define key drivers of operational performance, and develop and implement metrics to track and measure each driver. They will also be able to analyze and interpret operational performance data to inform decision making and continuous improvement initiatives.

After the successful completion of the course, you will be able to learn about the following,

Define and explain the concept of operational performance.
Identify and define key drivers of operational performance, including quality, dependability, speed, cost, and flexibility.
Develop and implement metrics to track and measure each driver of operational performance.
Analyze and interpret operational performance data to inform decision making and continuous improvement initiatives.
Evaluate the relationships between different drivers of operational performance and the impact on overall performance.
Apply best practices for data collection, storage, and analysis in operational performance measurement.
Synthesize the impact of technology and data analytics on operational performance measurement and decision making.
Evaluate the trade-offs between operational performance drivers, such as cost and quality, in decision making.
Apply critical thinking skills to assess the validity and reliability of operational performance data.
Synthesize the role of operational performance measurement in promoting organizational competitiveness and sustainability.

Accreditation

All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details.

Entry Requirements

There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.

The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience.

Operations managers
Quality control professionals
Supply chain managers
Business analysts

Course Modules

This course is designed to provide a comprehensive understanding of operational performance and measurement. Learners will learn how to define and explain the concept of operational performance, identify and define key drivers of operational performance, and develop and implement metrics to track and measure each driver. They will analyze and interpret operational performance data to inform decision making and continuous improvement initiatives.

VIDEO - Course Structure and Assessment Guidelines

Watch this video to gain further insight.
Navigating the MSBM Study Portal

Watch this video to gain further insight.
Interacting with Lectures/Learning Components

Watch this video to gain further insight.
Operational Performance and Customer Satisfaction

Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct.

After the successful completion of the course, you will be able to learn about the following,

Define and explain the concept of operational performance.
Identify and define key drivers of operational performance, including quality, dependability, speed, cost, and flexibility.
Develop and implement metrics to track and measure each driver of operational performance.
Analyze and interpret operational performance data to inform decision making and continuous improvement initiatives.
Evaluate the relationships between different drivers of operational performance and the impact on overall performance.
Apply best practices for data collection, storage, and analysis in operational performance measurement.
Synthesize the impact of technology and data analytics on operational performance measurement and decision making.
Evaluate the trade-offs between operational performance drivers, such as cost and quality, in decision making.
Apply critical thinking skills to assess the validity and reliability of operational performance data.
Synthesize the role of operational performance measurement in promoting organizational competitiveness and sustainability.

VIDEO - Course Structure and Assessment Guidelines

Watch this video to gain further insight.
Navigating the MSBM Study Portal

Watch this video to gain further insight.
Interacting with Lectures/Learning Components

Watch this video to gain further insight.
Operational Performance and Customer Satisfaction

Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct.

All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details.

There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.

Operations managers
Quality control professionals
Supply chain managers
Business analysts

Single Course Purchase

(Buy Lifetime Access)

£ 40 ^{£ 73}

What you will get:

Access to this course.
Access to library.

Training 5 or more people?

£25/month (from 5 employees)
(Billed monthly at £25)

What you will get:

Unlimited access to this course
Unlimited access to all courses in the PCC, APCC and SEP category
Free Access to Library with over 31 million Journal and Articles
Verifiable Co-branded Digital Certificate

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