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Professional Certificate in Importance of Feedback in Customer Service in London 2021
Discount Icon GBP 29 GBP 10

Professional Certificate Courses

These are short online certificate courses designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD).

The course explores the importance of and explains different methods to collect customer feedback for product improvement and customer experience decision Process.
The course will enable the learner to learn and apply concepts in customer feedback and devise instruments for the collection and use of the customer insights. The course also explores the role of specialized research houses in market and consumer research.

After the successful completion of the course, you will be able to learn the following;
  • Methods to Identify Customers Requirements
  • Methods to Identify Customers Requirements
  • Formal and Informal ways of finding out about customers’ requirements
  • Sources Of Information
  • External methods to identify Customer Requirements
  • The Importance of Customers
  • Customer Comment Cards
  • Online Questionnaires or Surveys
  • SERVQUAL and Service Gaps in SERVQUAL
  • Customer Service RATER

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

An E-Certificate of achievement will be awarded after successful completion of the course once the completion criterion is satisfied as a proof of success.

There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.

The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for very one eager to know more and gets updated on current ideas in the respective field. We recommend this certificate for the following audience.

  • CEO, Director, Manager, Supervisor
  • Brand Manager
  • Marketing Manager
  • Customer Experience Manager
  • Researcher
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Professional Certificate Course Sample Certificate

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You will receive a highly valued digital certificate at the end of each course.
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Learn Practical Business Modules
Complete several modules ranging from Business Leadership and Managing People.
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