Average Completion Time

2 Weeks

Accreditation

3 CPD Hours

Level

Advanced

Start Time

Anytime

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Professional Certificate Courses

These are short online certificate courses designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD).

Professional Certificate in Customer Service Skills (Handling Difficult Customers)

The Professional Certificate in Customer Service Skills (Handling Difficult Customers) aims to enhance the learner ability to understand a difficult customer service situation and adapt Behaviour to handle a difficult customer with satisfaction.

The learner will be taken through an in-depth stepwise analysis of the situation whereby he can understand the customer and how to react to different scenarios. At the end of the course, the learner will be in an advanced prepared position analyze the background of the problem with causes and effects and will be trained to take steps to rectify the situation by acknowledging the problem and doing what needs to be done.

Learning Outcomes

After the successful completion of the certificate, the student will be able to:

Understand and apply the steps to effectively handle difficult customers
Learn essential tips for each step of handling difficult customers
Quick quotes to guide your approach to address difficult customers

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Entry Requirements

There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.

The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and get updated on current ideas in the respective field.
We recommend this certificate for the following audience.

Customer Experience Director, Manager, Supervisor
Customer Services Director, Manager, Supervisor
Customer Feedback Director, Manager, Supervisor
Hospitality Roles
Sales Manager, Director, Supervisor
Sales Representative, Executive

Course Modules

CUSTOMER SERVICE SKILLS (HANDLING DIFFICULT CUSTOMERS)

Self-paced pre-recorded learning content on this topic.
QUIZ - CUSTOMER SERVICE SKILLS (HANDLING DIFFICULT CUSTOMERS)

Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct.

Learning Outcomes

After the successful completion of the certificate, the student will be able to:

Understand and apply the steps to effectively handle difficult customers
Learn essential tips for each step of handling difficult customers
Quick quotes to guide your approach to address difficult customers

CUSTOMER SERVICE SKILLS (HANDLING DIFFICULT CUSTOMERS)

Self-paced pre-recorded learning content on this topic.
QUIZ - CUSTOMER SERVICE SKILLS (HANDLING DIFFICULT CUSTOMERS)

Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct.

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.

Customer Experience Director, Manager, Supervisor
Customer Services Director, Manager, Supervisor
Customer Feedback Director, Manager, Supervisor
Hospitality Roles
Sales Manager, Director, Supervisor
Sales Representative, Executive

Single Course Purchase

(Buy Lifetime Access)

£ 15 ^{£ 27}

What you will get:

Access to this course.
Access to library.

Unlimited PCC Subscription

£50 /month

(Billed annually at £600)

What you will get:

Access to this course.
Access to additional courses.
Access to library.
Digital certificates.

Unlimited APCC & PCC Subscription

£150 /month

(Billed annually at £1,800)

What you will get:

Access to this course.
Access to additional courses.
Access to library.
Digital certificates.

View All Subscriptions

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Self-study online courses are available 24/7 so you can learn at your pace. This approach offers students who choose distance learning the flexibility to combine studies with work or other commitments.