Discount Icon £ 60 £ 15
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Average Completion Time
2 Weeks
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3 hours
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UK CPD Certificate

Certificate to show what you have learnt.

Professional Certificate in Customer Service Skills (Excellent Service Through Effective Communication) in London 2022
Discount Icon £ 60 £ 15
Limited time offer

Professional Certificate Courses

These are short online certificate courses designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD).

The Professional Certificate in Customer Service Skills (Excellent Service through Effective Communication) equips the learner with the essential concepts, tips and trick to know the customer better so that advanced customer service can be offered.

The learner will be equipped with steps to identify key steps in communication and how it can be used for different types of customers. The learner will be able to ask the right question and give the right answer in any situation and will be able to understand the customer personality and adapt the services accordingly.


Learning Outcomes

After the successful completion of the certificate, the student will be able to:

  • Understand and apply the six steps to effective communication to enhance the customer service
  • Understand and apply steps to build a long-lasting relationship with customers
  • Understand the different types of customers
  • Understand different personalities and how to deal with each type of personality

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

An E-Certificate of achievement will be awarded after successful completion of the course once the completion criterion is satisfied as a proof of success.

There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.

The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and get updated on current ideas in the respective field. We recommend this certificate for the following audience.

  • Customer Experience Director, Manager, Supervisor
  • Customer Services Director, Manager, Supervisor
  • Customer Feedback Director, Manager, Supervisor
  • Hospitality Roles
  • Sales Manager, Director, Supervisor
  • Sales Representative, Executive
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Online courses with compact learning chapters enable you to learn business skills faster than ever.
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No conventional requirements needed, our courses are open to all ages, professions and citizenship.








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Professional Certificate Course Sample Certificate

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You will receive a highly valued digital certificate at the end of each course.
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Learn Practical Business Modules
Complete several modules ranging from Business Leadership and Managing People.
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