Average Completion Time2 Weeks
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UK CPD Certificate
Certificate to show what you have learnt.
Professional Certificate Courses
These are short online certificate courses designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD).
The Professional Certificate in Customer Service Skills (Excellent Service through Effective Communication) equips the learner with the essential concepts, tips and trick to know the customer better so that advanced customer service can be offered.
The learner will be equipped with steps to identify key steps in communication and how it can be used for different types of customers. The learner will be able to ask the right question and give the right answer in any situation and will be able to understand the customer personality and adapt the services accordingly.
After the successful completion of the certificate, the student will be able to:
- Understand and apply the six steps to effective communication to enhance the customer service
- Understand and apply steps to build a long-lasting relationship with customers
- Understand the different types of customers
- Understand different personalities and how to deal with each type of personality
There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.
The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and get updated on current ideas in the respective field. We recommend this certificate for the following audience.
- Customer Experience Director, Manager, Supervisor
- Customer Services Director, Manager, Supervisor
- Customer Feedback Director, Manager, Supervisor
- Hospitality Roles
- Sales Manager, Director, Supervisor
- Sales Representative, Executive
Learn fastOnline courses with compact learning chapters enable you to learn business skills faster than ever.
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Global communityNo conventional requirements needed, our courses are open to all ages, professions and citizenship.