Professional Certificate in Customer Service Skills (Introduction) in London 2025

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Average Completion Time

2 Weeks

Accreditation

3 CPD Hours

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Advanced

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Professional Certificate Courses

These are short online certificate courses designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD).

Professional Certificate in Customer Service Skills (Introduction)

The Professional Certificate in Customer Service Skills (Introduction) introduces the learner to the concepts and methods of customer service so that the learner is able to deliver high-quality customer services.

The learner will be exposed to the importance of customers, their needs and wants and how the customer services have evolved over time. So that the learner has a rich knowledge of the customer service as a discipline and will be equipped with needed rules and positive attitude to enhance his/her approach to customers.

By enrolling in this course you will be able to stand out from the crowd in excellent customer service delivery and management.

Learning Outcomes

After the successful completion of the certificate, the student will be able to:

Understand what is customer service and what customers expect
Understand the importance of the customer to any business and the evolution of customer service
Understand and apply 10 rules for great customer service
Understand the internal and external customers
Understand and apply baby steps in customer service
Understand the importance of a positive attitude and step to develop a positive attitude
Understand the needs to maintain ethics in customer service

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Entry Requirements

There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.

The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and get updated on current ideas in the respective field.

We recommend this certificate for the following audience.

Customer Experience Director, Manager, Supervisor
Customer Services Director, Manager, Supervisor
Customer Feedback Director, Manager, Supervisor
Hospitality Roles
Sales Manager, Director, Supervisor
Sales Representative, Executive

Course Modules

Customer Service Skills (Introduction)

Self-paced pre-recorded learning content on this topic.
QUIZ - Customer Service Skills (Introduction)

Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct.

By enrolling in this course you will be able to stand out from the crowd in excellent customer service delivery and management.

Learning Outcomes

After the successful completion of the certificate, the student will be able to:

Understand what is customer service and what customers expect
Understand the importance of the customer to any business and the evolution of customer service
Understand and apply 10 rules for great customer service
Understand the internal and external customers
Understand and apply baby steps in customer service
Understand the importance of a positive attitude and step to develop a positive attitude
Understand the needs to maintain ethics in customer service

Customer Service Skills (Introduction)

Self-paced pre-recorded learning content on this topic.
QUIZ - Customer Service Skills (Introduction)

Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct.

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.

The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and get updated on current ideas in the respective field.

We recommend this certificate for the following audience.

Customer Experience Director, Manager, Supervisor
Customer Services Director, Manager, Supervisor
Customer Feedback Director, Manager, Supervisor
Hospitality Roles
Sales Manager, Director, Supervisor
Sales Representative, Executive

Single Course Purchase

(Buy Lifetime Access)

£ 15 ^{£ 27}

What you will get:

Access to this course.
Access to library.

Training 5 or more people?

£25/month (from 5 employees)
(Billed monthly at £25)

What you will get:

Unlimited access to this course
Unlimited access to all courses in the PCC, APCC and SEP category
Free Access to Library with over 31 million Journal and Articles
Verifiable Co-branded Digital Certificate

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