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Professional Certificate in Customer Service Skills (Introduction) in London 2024
Average Completion Time
2 Weeks
Accreditation
3 CPD Hours
Level
Advanced
Start Time
Anytime
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Professional Certificate Courses
These are short online certificate courses designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD).
The Professional Certificate in Customer Service Skills (Introduction) introduces the learner to the concepts and methods of customer service so that the learner is able to deliver high-quality customer services.
The learner will be exposed to the importance of customers, their needs and wants and how the customer services have evolved over time. So that the learner has a rich knowledge of the customer service as a discipline and will be equipped with needed rules and positive attitude to enhance his/her approach to customers.
By enrolling in this course you will be able to stand out from the crowd in excellent customer service delivery and management.
Learning Outcomes
After the successful completion of the certificate, the student will be able to:
- Understand what is customer service and what customers expect
- Understand the importance of the customer to any business and the evolution of customer service
- Understand and apply 10 rules for great customer service
- Understand the internal and external customers
- Understand and apply baby steps in customer service
- Understand the importance of a positive attitude and step to develop a positive attitude
- Understand the needs to maintain ethics in customer service
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Customer Service Skills (Introduction)
Self-paced pre-recorded learning content on this topic.
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QUIZ - Customer Service Skills (Introduction)
Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct.
The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and get updated on current ideas in the respective field.
We recommend this certificate for the following audience.
- Customer Experience Director, Manager, Supervisor
- Customer Services Director, Manager, Supervisor
- Customer Feedback Director, Manager, Supervisor
- Hospitality Roles
- Sales Manager, Director, Supervisor
- Sales Representative, Executive
£ 15 £ 27
- Access to this course.
- Access to learning community.
- Access to library.
- Learn at your own pace.
- Tests to boost your learning.
- Digital certificate when eligible.
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Our knowledgeable mentors guide your learning and are focused on answering your questions, motivating you and keeping you on track.
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Why MSBM?
Learn at your pace
Self-study online courses are available 24/7 so you can learn at your pace. This approach offers students who choose distance learning the flexibility to combine studies with work or other commitments.
Exclusive study groups
Our learners may be paired into study groups to help them keep tabs on group assignments and projects.
Identity verification
Our certificates and ID cards are verifiable and are strong proof of learnership.
Accredited Courses
Our programmes are fully accredited by relevant awarding bodies all over the world.
A community of true professionals
You’ll be able to connect with other learners throughout your learning journey.
Unlimited Tutor Support
Our learners get unlimited support from our academic team.
Why MSBM?
Learn at your pace
Self-study online courses are available 24/7 so you can learn at your pace. This approach offers students who choose distance learning the flexibility to combine studies with work or other commitments.
Exclusive study groups
Our learners may be paired into study groups to help them keep tabs on group assignments and projects.
Identity verification
Our certificates and ID cards are verifiable and are strong proof of learnership.
Accredited Courses
Our programmes are fully accredited by relevant awarding bodies all over the world.
A community of true professionals
You’ll be able to connect with other learners throughout your learning journey.
Unlimited Tutor Support
Our learners get unlimited support from our academic team.
Earn certificates to add to your LinkedIn profile.
Upskill, reskill or pursue a passion with short courses across every subject, whether you’re a beginner or already an expert.
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Online courses with compact learning chapters enable you to learn business skills faster than ever.
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