Advanced Professional Certificate in Customer Service in London 2024

 

Partnerships and Accreditation:
othm
othm

100%

Online learning, with ease.

24/7

Unlimited access with pre-recorded lectures.

Partnerships and Accreditation:
msbm
Average Completion Time
1 Month
msbm
Accreditation
3 CPD Hours
msbm
Level
Advanced
msbm
Start Time
Anytime
msbm
100% Online

Study online with ease.

msbm
Unlimited Access

24/7 access to lectures.

msbm
Low Fees

Low and easy to pay online.

Advanced Professional Certificate Courses

These are short online certificate courses of a more advanced nature designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD).

Advanced Professional Certificate in Customer Service in London 2024
Coming soon

The Advanced Professional Certificate in Customer Service Provides the learner with essential skills building to better serve customers and enhance the organization service delivery. The learner will be able to develop key behaviours and master responses to produce customer happiness and loyalty while achieving a better brand image.

Learning Outcomes

After the successful completion of the certificate, the student will be able to learn:

  • Understand the fundamentals of customer service, Customer types and expectations.
  • Understand and apply 10 rules for great customer service and appreciate the role of internal and external customers of the organization.
  • Understand and apply baby steps in customer service
  • Understand the importance of a positive attitude and step to develop a positive attitude
  • Understand the needs to maintain ethics in customer service
  • Understand and apply steps to build a long-lasting relationship with customers
  • Understand and apply the six steps to effective communication to enhance the customer service
  • Understand and apply the steps to effectively handle difficult customers
  • Understand and apply 7 Pillars of customer service with researched-based practical examples
  • Understand the ways and etiquettes to make effective contact with the customer
  • Understand and apply the steps for face to face conversation with the customer

  • VIDEO - Customer Service Role and Imporance

    Watch this video to gain further insight.

  • Fundamentals of Customer Service

    Self-paced pre-recorded learning content on this topic.

  • Putting Customer First

    Self-paced pre-recorded learning content on this topic.

  • CASE STUDY - Excellent Customer Service - Slegg Lumber

    Watch this video to gain further insight.

  • Pillars of Customer Service

    Self-paced pre-recorded learning content on this topic.

  • Handling Difficult Customers

    Self-paced pre-recorded learning content on this topic.

  • CASE STUDY - The Case of The Complaining Customer

    Downloadable material to advance your understanding of this module.

  • Effective Communication Skills for Excellent Customer Service

    Self-paced pre-recorded learning content on this topic.

  • QUIZ - Customer Service

    Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct.

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.

The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and get updated on current ideas in the respective field. We recommend this certificate for the following audience.

  • CEO, Director, Manager, Supervisor
  • Customer Service Representative
  • Customer Service Manager
  • Marketing Manager
  • Marketing and Sales Team
  • Public Relations Manager
  • Company Secretary
  • Corporate Leader
  • Team leader
Single Course Purchase
(Buy Lifetime Access)
What you will get:
  • Access to this course.
  • Access to library.
Unlimited APCC Subscription
What you will get:
  • Access to this course.
  • Access to additional courses.
  • Access to library.
  • Digital certificates.
Unlimited APCC & PCC Subscription
What you will get:
  • Access to this course.
  • Access to additional courses.
  • Access to library.
  • Digital certificates.
Training 5 or more people?

Get your team access to 16,000+ top MSBM courses anytime, anywhere.

Try MSBM for Business

All our programmes include:

Real-world case studies and Testimonials
  • Master the in-demand tech skills with our real-world projects
  • Get experience with industry-leading companies
Excellent learner support and guidance provided
  • Get help and guidance from our tutors when you need it
  • Our tutors will help keep you motivated and inspired to reach your goals.
Exclusive access to our professional community
  • Enjoy exclusive access to a host of resources curated by industry experts
  • Connect with professionals, thought leaders, and innovators in your field and expand your network.
Highly adaptable and flexible learning model
  • Access our learning materials and resources from anywhere, at any time that suits you.
  • With our self-paced learning, you can accelerate or slow down your learning process to fit your needs.

Unlock your potential

Upskill, reskill or pursue a passion with short courses across every subject, whether you’re a beginner or already an expert.

unlock-potential

Choose a better way to learn

Bring the right people and information together in channels.

Why MSBM?


Learn at your pace

Self-study online courses are available 24/7 so you can learn at your pace. This approach offers students who choose distance learning the flexibility to combine studies with work or other commitments.

arrow-image
Exclusive study groups

Our learners may be paired into study groups to help them keep tabs on group assignments and projects.

arrow-image
Identity verification

Our certificates and ID cards are verifiable and are strong proof of learnership.

arrow-image
app-image
Accredited Courses

Our programmes are fully accredited by relevant awarding bodies all over the world.

arrow-image
arrow-image
A community of true professionals

You’ll be able to connect with other learners throughout your learning journey.

arrow-image
Unlimited Tutor Support

Our learners get unlimited support from our academic team.

Why MSBM?


Learn at your pace

Self-study online courses are available 24/7 so you can learn at your pace. This approach offers students who choose distance learning the flexibility to combine studies with work or other commitments.

Exclusive study groups

Our learners may be paired into study groups to help them keep tabs on group assignments and projects.

Identity verification

Our certificates and ID cards are verifiable and are strong proof of learnership.

Accredited Courses

Our programmes are fully accredited by relevant awarding bodies all over the world.

A community of true professionals

You’ll be able to connect with other learners throughout your learning journey.

Unlimited Tutor Support

Our learners get unlimited support from our academic team.

Earn certificates to add to your LinkedIn profile.

Upskill, reskill or pursue a passion with short courses across every subject, whether you’re a beginner or already an expert.

certificate-image
Learn fast
Learn fast
Online courses with compact learning chapters enable you to learn business skills faster than ever.
Study Online
Study Online
Get access to online study materials. All courses are 100% online and self-paced.
Global community
Global community
No conventional requirements needed, our courses are open to all ages, professions and citizenship.

2,295,065

Learners' Community

1,593

Courses

237

Nationalities

23,280

Organisations

Learn on your time

Watch bite-sized videos or in-depth courses.

cert-segment-image

Get Certified

Earn certificates to add to your LinkedIn profile.

cert-segment-image

Prove your skills

Earn certificates to add to your LinkedIn profile.

cert-segment-image