Tuition Fees Refund Policy

This Tuition Fee Refund Policy applies to students who are in Full-time or Part-time attendance (including Distance Learners).

If you are considering, or have decided to take leave of absence, withdraw entirely or transfer to another College, you will need to know how this will affect your tuition fees. This policy provides essential information on tuition fee refunds. You should also ensure you complete the Change of Status form, sign and submit to your department, promptly.

  1. APPLICATION DEADLINE: All applications for a refund must be made at least 15 days before the commencement date of the course (as detailed on the Letter of Admission/Acceptance).
  2. ADMINISTRATIVE CHARGE: All applications for a refund are subject to an administrative charge of £150 (plus any courier and transfer charges).
  3. RIGHT FOR A REFUND MAY BE WAIVED IF NOTIFICATION IMPOSSIBLE: In the circumstance where notification under clause 1.a will be impossible, a student may be asked to waive their right to apply for a refund by completing a Waiver Form before they enrol on any course. For the avoidance of doubt, where a Waiver Form is completed, the student agrees to waive their right to a refund.
  4. METHOD OF PAYMENT: Refunds will only be made using the original method of payment and to the person who made the original payment.
  5. CBE FEES: Computer Based Examination fees are non-refundable and non-transferable in ALL cases.
  6. DISBURSEMENTS ARE NON REFUNDABLE: Any fees payable by the School on behalf of the student or in connection with the student’s application to a third-party (for example, courier fees, Registration fees payable to the accrediting bodies, Progression fees etc.) are non-refundable and non-transferable.

The School provides educational services and are NOT immigration advisers. The School is not regulated to offer any immigration advice. If you require immigration advice, you should seek independent legal advice as the School cannot and do not offer any immigration advice. A list of government regulated immigration advisers can be obtained from the Office of the Immigration Services Commissioner, UK http://oisc.homeoffice.gov.uk/ and United Arab Emirates Ministry of Foreign Affairs https://www.mofa.gov.ae/

  1. The School and its employees are not immigration advisers and therefore the responsibility for the validity and accuracy of a VISA application lies solely with the student. Please note that it is the student’s sole responsibility to ensure that they meet the UK Border Agency requirements.
  2. The School cannot and will not be held responsible for any VISA refusal based on reasons which are within the student’s reasonable control including, the student failing to provide the necessary documents, failing to demonstrate adequate financial support, submitting an incomplete application, false representations being made, or forgery of documents. The student is held responsible if the VISA application has been made late and their MSBM enrolment has already been processed.
  3. If a student’s VISA application is refused due to fault attributable to the student then there is no entitlement to a refund under our Refunds Policy.
  4. This Policy must be read in conjunction with the General Refund Policy (Clause 1 – above) the terms of which also apply. Students’ attention is particularly drawn to the fact that where they fail to submit an application for a refund 15 days prior to the Course Commencement Date, they will NOT qualify for a refund.
  5. Students will NOT qualify for a refund where the student has obtained a VISA refusal as per Clause 2.b above.
  6. If a student’s VISA application has been refused (for circumstances other than those provided in clause 2.e) then the fees paid will be refunded less an administration charge of £150 (plus any courier and transfer charges) on production of the following documents:
    1. Copy of the VISA refusal letter
    2. Copy of the student’s passport showing both a photograph and signature; and
  7. Where the payee was not the student, an original authority letter from the student authorizing the repayment to the payee.
  8. Where a student has failed to comply with the Refund Procedure, they will NOT be eligible for a refund save in exceptional circumstances. The School has sole discretion in determining whether or not student’s circumstances are exceptional.
  1. Students may only defer their place on a course by up to one academic year, subject to application, payment of a deferral fee, and the School’s approval. Under no circumstances will deferral be granted for more than one academic year.
  2. Students must make an application for deferral at least 30 days before the Course Commencement Date.
  3. Applications Cancelled less than 4 weeks after initial payment are subject to an administration charge of £200.00 deductible from the initial payment made. However, once the Programme has commenced, no cancellation is allowed, neither is any Payment refunded.
  4. Students will be charged a deferral fee of £300.00.
  5. Upon deferring their course, students waive their right to submit an application for a refund. Where a student has deferred their course, and subsequently fails or attempts to withdraw from the course NO REFUNDS WILL BE PROVIDED save in exceptional circumstances. The School has sole discretion in determining whether or not student’s circumstances are exceptional.
  1. Students are expected to conduct themselves at all times in a manner which demonstrates respect for the School and its staff, fellow students and property (whether tangible or intangible), and in adherence to the Student Code of Conduct, as contained in the Student Handbook for their particular programme of study.
  2. Breaches of the Student Code of Conduct and individual programme regulations can amount to gross misconduct, and can lead to expulsion from study, and forfeiture of all fees.
  3. The School reserves the right to dismiss any student at any time for non-payment of fees or lack of attendance. No fees will be refunded to any student dismissed under this section.
  1. a) Tuition fees will be refunded in the following instances:

Student withdrawal from the course (either by the student or initiated by the College).

Leave of absence, except in cases where your period of leave of absence ends in the same academic year; if you are a postgraduate research student and you take leave of absence for a period of fewer than 6 months within the same academic session (for Postgraduate students, the registration start date marks the start of a 12 month academic session).

For more information on the leave of absence process, please refer to:

Undergraduate and Postgraduate Taught students: www.msbm.org.uk /leave-of-absence

Postgraduate Research students:

Transfer or downgrade from a Masters qualification to a Diploma or Certificate qualification, except where:

  1. The transfer or downgrade is the result of a failure to progress on the higher qualification;
  2. academic services (teaching/supervision) for the higher award have been received. Please contact your department for advice.

Exceptions to the refund tables, below:

Early submission of a thesis by a postgraduate research student: calculated on a pro-rata monthly basis.

English Language Teaching Centre: where students start or leave earlier than expected; take a leave of absence or withdraw: calculated on a pro-rata weekly basis on receipt of a completed Change of Status form.

  1. b) Tuition fees will not be refunded in the following instances:

The withdrawal of a unit or module does not of itself constitute grounds for a refund. Tuition fees typically cover the annual provision of teaching, academic support and other services in respect of 120 credits for undergraduate students (total number of credits taken by undergraduate students each academic year) and 180 credits for postgraduate taught students (total number of credits taken by postgraduate taught students each academic session). Whilst there may be occasions when students may not be able to access some modules, the total number of credits will remain unaffected and therefore no refund will apply. If you think you may be entitled to a tuition fee refund, please contact the Student Fees Team (refund@msbm.org.uk).

Leave of absence – where your period of leave of absence ends in the same academic year; if you are a postgraduate research student and you take leave of absence for a period of fewer than 6 months within the same academic session (for Postgraduate students, the registration start date marks the start of a 12 month academic session).

Transfer or downgrade from a Masters qualification to a Diploma or Certificate qualification where:

  1. the transfer or downgrade is the result of a failure to progress on the higher qualification;
  2. academic services (teaching/supervision) for the higher award have been received. Please contact your department for advice.
  1. The following tables set out how the College calculates refunds. Please note that:The cut-off dates for SLC funded Undergraduate students mirror Student Loans Company payment dates;SLC-funded Undergraduate students, SLC Postgraduate Loan students and other sponsored students should be aware that the College will notify instances of leave of absence and course withdrawal, alongside with changes in fees to Student Finance England or the equivalent funding body; SLC-funded Undergraduate students who change their course part-way through an academic year should contact the Student Fees Team (tuition@msbm.org.uk) for advice on how this will affect their fees. Undergraduate and Postgraduate Taught StudentsWeek of withdrawal or start of Leave of AbsenceFee deposits are non-refundable.Distance Learning courses: 10% of the annual tuition fee is retained for Residential Weekends.(Unless charged separately by the department e.g. Orthoptics)Languages for All: Students withdrawing from Languages for All modules should seek guidance about refunds here: refund@msbm.org.ukDistance Learning courses: 10% of the annual tuition fee is retained for Residential Weekends.

    Languages for All: Students withdrawing from Languages for All modules should seek guidance about refunds here: refund@msbm.org.uk

If fees were paid by Debit or Credit Card or a Direct Bank Transfer, the refund will be made to the same account.

The method of refund will be determined by the number of tuition fees paid and owed up to the point of application. Therefore, subject to individual circumstances, a refund can be:

A direct refund of tuition fees already paid

A reduction in the tuition fees due

A tuition fee debt reduction.

If you change your degree course, you submit your thesis earlier than anticipated or if there is any other kind of interruption to your studies, and you need to know how this Policy will affect you, please email the Student Fees Team in Student Administration Service at student-admin@msbm.org.uk or refund@msbm.org.uk

See also…