Discount Icon £ 29 £ 10
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Average Completion Time
2 Weeks
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3 hours
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UK CPD Certificate

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Professional Certificate in Introductory Guide to Customer Complaints Resolution in London 2022
Discount Icon £ 29 £ 10
Limited time offer

Professional Certificate Courses

These are short online certificate courses designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD).

The course enables the learner to prepare for the challenges of resolving customer complaints and delivering overall customer satisfaction.
The course introduces the learner to concepts and methods to understand and responds to complaints based on the type of customer, situation and best approach for the successful resolution of the complaint.

After the successful completion of the course, you will be able to understand the following,
  • Customer Complaint
  • Why Organisations Love Complaints
  • The Dissatisfied Customer
  • Types and level Of Complainers
  • Solution Strategy for the Levels of Complainers
  • Characteristics of Challenging Customers
  • Complaint Handling Process
  • Tips for dealing with Angry People

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

An E-Certificate of achievement will be awarded after successful completion of the course once the completion criterion is satisfied as a proof of success.

There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.


The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in the respective field. We recommend this certificate for the following audience.

  • CEO, Director, Manager, Supervisor
  • Marketing Manager
  • Services Manager
  • Brand Manager
  • Customer experience Manager
  • Hospitality Roles
  • Customer Service Roles
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Professional Certificate Course Sample Certificate

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You will receive a highly valued digital certificate at the end of each course.
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Learn Practical Business Modules
Complete several modules ranging from Business Leadership and Managing People.
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