General Refund Policy

Non-refundable Fees.

There would be no refund for any application (for Tuition Fee refund) made less than 30 days to the commencement date of the Course. (Please read your Study Contract with MSBM).

Administrative Charge:

All applications for a Tuition Fee refund are subject to an administrative charge. This would be detailed on your Invoice or Payment Page.

Method of Payment:

If for exceptional cases, a refund request is approved; it will strictly be paid in the same method and to the same account as the money was originally received. Evidence of payment and a copy of the bank statement will be required to verify details. This is to comply with money laundering regulations and no exceptions can be made.

Disbursements to 3rd parties:

Any fees payable by the School on behalf of the student or in connection with the student’s application to a third party (for example, courier fees, Registration fees payable to the accrediting bodies, Progression Fees etc.) are non-refundable and non-transferable.

Refund Policy - Executive Education Courses (CPD)

Once payment is received and immediate access to the MSBM Online Study Portal is available to the student, refunds are not available.  This does not affect your statutory rights.

The immediate accessibility of the MSBM Online Study Portal is only available to the student when payment has been made and funds cleared and any variance of this term shall be upon such terms as the Metropolitan School of Business and Management dictates.

Please ensure that you choose the exact Course you would like to study before paying for it.

The assessment for the Special Executive Master Programmes is assignment based.

The assessment for the Professional Certificate and Advanced Professional Certificate Courses is Quiz based. The Quiz is of a multiple-choice questions variety. 

There are only three (3) attempts for quizzes as long as payments have been cleared. In exceptional circumstances, the Quiz access can be re-activated if the 80% score is not achieved within the 3 trial attempts. 

Refund Policy – Special Executive Master Programmes (SEMP) - Classroom Training

Registration: On the submission of the Registration for any of our Online or Classroom SEMP Courses, you are required to pay a Registration Fee. It is only after the payment of your Registration Fee that your Conditional Offer Letter would be processed.

Tuition Fees: On the receipt of your Conditional Offer Letter, you are required to pay your Tuition Fee. Please note that full payment must be received prior to the course commencement in order to confirm your place. Only those who have paid the fees in full will be admitted to the course

Cancellations & Deferrals: cancellations must be received in writing at least 4 weeks before the commencement date of the Session you are registered for. Otherwise, it is at MSBM’s discretion.

A refund is only possible if MSBM fails to organise the programme when promised.

 

 

Refund Policy - Degree Programmes 

Once payment is received and immediate access to the MSBM Online Study Portal is available to the student, refunds are not available. This does not affect your statutory rights.

The immediate accessibility of the MSBM Online Study Portal is only available to the student when payment has been made either in full or on an instalment basis. Once the access to the course enrolled for, is activated, there can no longer be any refund.

Refund Policy – Top-up Degree

  • All Top-up fees are subject to change by the Universities without prior notice to colleges.
  • All certificates are issued directly by the Universities.
  • Top-up may be delivered by 3rd Party colleges.
  • None of the top-up courses is delivered by MSBM.
  • MSBM is only responsible for the delivery of Level 4, 5, and 7 Diploma Programmes.

All Top-up Fees paid on behalf of students to the Universities are inclusive of an Administrative charge. This Fee might therefore vary from what the Universities have listed on their website.

We do not offer a refund for the administrative charge once the service has been delivered, i.e once the student has been successfully placed on to the Top-up Degree.

Once payment is received and remitted to the affiliate University as well, there is no refund available. 

This does not affect your statutory rights.



Refund Policy – Corporate/Business Accounts

Once payment is received and the Corporate/Business Account Wallet is funded on the MSBM Online Study Portal; refunds are not available. This does not affect your statutory rights.

The Corporate/Business Account Wallet is only funded when payment has been made in full and funds cleared in the MSBM Bank Account. Any variance of this term shall be upon such terms as the Metropolitan School of Business and Management dictates.

The Business/Corporate Account Administrators as chosen by the Company must ensure that the Programmes or courses, they want to assign to their employees are activated on their Account.
If required by the Administrator; additional Programmes or Courses can be activated on any Corporate/Business Account once a request for this has been made in writing.

The Administrators must ensure that the exact Course they want to assign to an employee is the one chosen before they apply the funds to their Wallet for the course. Once this process is completed, the amount applied from the funds on their Wallet can no longer be refunded back into their Wallet.
While payments made that have been funded into the Corporate/Business Account Wallet are non-refundable, the funds in this Wallet do not expire.

The funds in the Corporate/Business Wallet can be allocated at any time for any of the Programmes or Courses activated on the MSBM Online Study Portal.