Professional Certificate in Importance of Feedback in Customer Service

Average Completion Time

2 Weeks

Efforts

3 hours

Level

Advanced

Start Time

Anytime

100% Online

Study online with ease.

Unlimited Access

24/7 unlimited access with pre-recorded lectures.

Low Fees

Our fees are low and easy to pay online.

UK CPD Certificate

Certificate to show what you have learnt.

Professional Certificate Courses

These are short online certificate courses designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD).

The course explores the importance of and explains different methods to collect customer feedback for product improvement and customer experience decision Process.
The course will enable the learner to learn and apply concepts in customer feedback and devise instruments for the collection and use of the customer insights. The course also explores the role of specialized research houses in market and consumer research.

After the successful completion of the course, you will be able to learn the following;

Methods to Identify Customers Requirements
Methods to Identify Customers Requirements
Formal and Informal ways of finding out about customers’ requirements
Sources Of Information
External methods to identify Customer Requirements
The Importance of Customers
Customer Comment Cards
Online Questionnaires or Surveys
SERVQUAL and Service Gaps in SERVQUAL
Customer Service RATER

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.

The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for very one eager to know more and gets updated on current ideas in the respective field. We recommend this certificate for the following audience.