Average Completion Time2 Weeks
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UK CPD Certificate
Certificate to show what you have learnt.
Professional Certificate Courses
These are short online certificate courses designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD).
The Professional Certificate in Customer Service Skills (Handling Difficult Customers) aims to enhance the learner ability to understand a difficult customer service situation and adapt Behaviour to handle a difficult customer with satisfaction.
The learner will be taken through an in-depth stepwise analysis of the situation whereby he can understand the customer and how to react to different scenarios. At the end of the course, the learner will be in an advanced prepared position analyze the background of the problem with causes and effects and will be trained to take steps to rectify the situation by acknowledging the problem and doing what needs to be done.
After the successful completion of the certificate, the student will be able to:
- Understand and apply the steps to effectively handle difficult customers
- Learn essential tips for each step of handling difficult customers
- Quick quotes to guide your approach to address difficult customers
The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and get updated on current ideas in the respective field.
We recommend this certificate for the following audience.
- Customer Experience Director, Manager, Supervisor
- Customer Services Director, Manager, Supervisor
- Customer Feedback Director, Manager, Supervisor
- Hospitality Roles
- Sales Manager, Director, Supervisor
- Sales Representative, Executive
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