Your Study Contract with MSBM

This website is operated by the Metropolitan School of Business & Management.

Academic headquarters

Metropolitan School of Business & Management, UK, is a registered company in England and Wales under company number 799382, located at Tay House 300, Bath Street, Glasgow G2 4JR, United Kingdom.

Administrative Headquarters

Metropolitan School of Business & Management FZE is registered in the United Arab Emirates, under company number 7814/2015 and located on Floor 5, Regus, Standard Chartered Tower, Sheikh Zayed Road, Dubai, United Arab Emirates.

The MSBM Administrative Headquarters oversees all student fee collections; thus, all base fees are in the United Arab Emirates (UAE).

These two companies will be referred to as ("we", "us", and "our").

If you would like to contact us, we can be reached by email at [email protected].

Definitions and Contract

In these terms and conditions, the following definitions apply to the Contract you have with us:

Commencement Date

The date on which the Course or Training Commences.


The legally binding arrangement 'you' and 'we' enter into when you accept a place to study any of our Courses/Training/Programmes/Programmes and Training as stated on our Website. The contract terms are set out in these terms and conditions and other relevant documents to which they refer.


A taught or research-based course that, together with other Courses/Training/Programmes/Programmes, makes up your Course/Training/Programme. Intellectual Property Rights, patents, rights to inventions, copyright and related rights, trademarks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case, whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.


Any third party which may pay your tuition fees.

Tuition Fees:

We offer fixed fees for our online lectures, teaching, webinars, administrative support, and other academic services related to courses, training programmes, and development programs.


To ensure consistent pricing and minimize the impact of currency fluctuations, all our fees, irrespective of the currency they are quoted in, are settled in either British Pounds (GBP) or United Arab Emirates Dirhams (AED).

Outstanding Balances:

Any outstanding balances will be calculated in the same base currency (GBP or AED) to avoid discrepancies due to exchange rate changes if you are invoiced or paying in a different currency.

'We', 'Us' and 'Our'

The Metropolitan School of Business and Management UK and/or the Metropolitan School of Business & Management FZE make up our Academic and Administrative Headquarters, respectively, with whom you will be entering the Contract.

'You' and 'Your'

You, the student, who will be attending the programme.

Registration Fee

The Registration Fee is charged before you can access the Application Form for your desired Course/Training/Programme.


The filling out of the Online Application Form or the E-Application Form sent to your Email address.


Receiving a conditional or unconditional admission to study your chosen course constitutes a legally binding agreement with our institution. You agree to comply with our terms and conditions when entering this contract.

Completing and submitting the online or e-application form and paying the registration fee signifies that you have the necessary funds to cover all required fees and personal expenses for the duration of the program. As the contracting party, you will be held accountable for any fees owed to us.

We reserve the right to withdraw any offer of admission if we discover that your application contains inaccuracies or is incomplete. This right is also reserved if you receive incorrect information about the application process or fees that differ from what is provided on our website.


Information regarding fees and payment methods for your program is available on our website (displayed in your local currency) or on an invoice sent to you manually by our Accounts Department.

Please be aware that the MSBM Administrative Headquarters handles all student fee collection, and all base fees are in United Arab Emirates (UAE) Dirhams.

You will be directed to a payment page on our website or receive a manual fee invoice. Payment must be made according to the terms outlined in your invoice, the payment page, and the terms and conditions stated herein. Although a sponsor may pay your fees, you are ultimately responsible and liable for them. We reserve the right to withdraw your place and terminate our contract if you or your sponsor fail to meet the payment deadline.

Adherence to the payment terms or schedules specified on your MSBM Online Study Portal's Payment Tab or your invoice is crucial. Payments made outside these terms may incur administrative or deferment charges and adjustments to tuition fees for the current academic session.

We encourage all students to complete their studies within the program duration outlined in their invoice. However, we understand that unforeseen circumstances may arise.

If you pay in full for an invoice but are unable to complete your studies within the program duration, please be aware of the following:

Maximum Fee Validity: Tuition fees are valid for six months beyond the program duration. For example, if your program is 12 months, your fee is valid for up to 18 months.

Potential Additional Costs: After the 18-month period, you will be responsible for additional fees.

These fees may include one or more of the following:

- The difference between your original tuition fee and the current tuition fee (if applicable).
- The difference between the Top-up fee paid and the current Top-up fee applicable
- A fixed administrative fee of GBP 1,500. 

We recommend contacting Students Support ([email protected]) to discuss your situation and explore any available options if you anticipate exceeding the program duration.

Cancellations & Deferrals

Kindly refer to our cancellation and deferral policies under (Registration and Programmes of Study)

Your Responsibilities

By accepting the offer of a place on the Programme in the above process, You agree to all our terms and conditions.

Our Responsibilities

Save for the reasons set out above, We will use our best endeavours to deliver the Course/Training/Programme to you as it is set out on our Website or Off-the-shelf Brochures. We will grant you access to academic services, including using our IT facilities if applicable.

We will endeavour to resolve any issues, concerns, or complaints you bring to our attention as efficiently and thoroughly as possible.

We will comply with all relevant legislation, including the Data Protection Act 1998, reflected in Our Data Protection Policy Liability.

We will only be liable for refunds of fees paid, as explained in Refunds Terms and Conditions. We will not be liable for any damage, loss, personal injury or other costs or expenses incurred because of any unlawful, unreasonable or unwarranted action, behaviour, omission or decision by you or any third party.

You will be liable for any damage or loss we incur as a result of any unlawful, negligent, unreasonable, or unwarranted action, behaviour, omission, or decision on your part. You will also be liable for paying your fees by the specified deadline in your fee invoice.

Intellectual Property

As the 'Creator' of your academic work, you will normally own the Intellectual property rights to it, provided such work has been solely created by you and does not infringe any third party Intellectual property rights (We shall have no liability in respect of such intellectual property rights).

Personal Information

We will comply with the Data Protection Act 1998. Unless You inform Us otherwise: We will retain Your personal information to contact You with marketing information and other School-related information that We would normally send to Our alumni; We will ask You to complete anonymous evaluation surveys at the end of Your Programme, the results of which We will circulate to relevant members in the School and externally for marketing purposes only Unless You write to Us to tell Us otherwise, We will use video and photographic images of Your Programme for promotional campaigns and engage with the wider community.

Enforcement and Termination

We will terminate your contract and registration with us if we consider you to be in breach of any of these terms and conditions, which includes you not complying with other relevant rules, regulations and academic requirements, including those listed above. Any waiver of, or failure to enforce the terms or conditions of this Contract will not mean a continual waiver or prevent enforcement in future. The terms of the Contract shall not be enforceable by any party who is not a party to it.

The Contract and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales. The Contract constitutes the entire agreement between you and us and supersedes all previous agreements between you and us, whether written or oral.

Other Terms

In the case of Course/Training/Programmes fulfilled in a digital format, including but not limited to digital certificates, you are strictly prohibited from attempting to extract any element of the document and from editing or creating a new document based on the digital Course/Training/Programme.

Please note that separate Terms and Conditions may apply to Courses/Training/Programmes/Programmes that are to be fulfilled by third-party providers.

You should also be aware that:

  • Any personal information that you submit to us in the course of registering for one of our Courses/Training/Programmes/Programmes through this website will be handled in accordance with our Privacy Policy.
  • Our website uses cookies and our cookie policy is available here

Registrations for Courses/Training/Programmes to be fulfilled by a third party ("Third Party providers")

In addition to Metropolitan School of Business and Management (MSBM) courses, training, and programmes, we may occasionally offer third-party courses, training, and programmes through the MSBM website. This includes, for example, Bachelor or Master Degree Top-up Programmes administered by our affiliate UK universities.

When you choose a third-party course, training, or programme through the MSBM website, you acknowledge that MSBM's role is limited to administering your registration, processing payments, and forwarding your registration details to the third-party provider for convenience. Additionally, you acknowledge that we reserve the right to include or exclude this service at our discretion.

We do not possess or directly manage any third-party courses, training, or programmes listed or offered through the Metropolitan School of Business and Management (MSBM) website. We are not involved in the actual teaching or educational interactions between you and the third-party provider.

The contract for studying with the third-party provider is solely between you and the third-party provider. You acknowledge that no contract for studying with the third-party provider will exist between you and MSBM at any point.

All registrations for Third-Party Courses/Training/Programmes will be subject to the terms of the third party provider you are studying with, as notified to you by that third party provider once your registration has been submitted and offered to study the Course granted. When registering for a Third Party Course, you agree that any information you provide to us in connection with your registration may be shared with the Third Party provider to process your registration.

Withdrawal of third-party contracts 

Third parties reserve the right to terminate or withdraw their agreements with the Metropolitan School of Business and Management at short notice. The Metropolitan School of Business and Management will not be held liable for any damages from such occurrences.

Students are encouraged to complete their sessions within the prescribed timeframe. This ensures that, should a third-party agreement be unexpectedly terminated, students can still meet the deadline for topping up their credits with the university.

In the event of a university's sudden withdrawal, the Metropolitan School of Business and Management will endeavour to provide a comparable alternative to ensure that students who have paid can complete their top-up credits with another university, where applicable.

Should students not complete their programs within the designated timeframe and the third-party university subsequently increases tuition fees, those students may be responsible for covering the additional costs when they complete their studies.

Refund for Top-up Fee

Please note that students would only be entitled to a refund of the Top-up fee paid if MSBM is unable to enrol them into a Top-up at a similar University like the one previously offered.

If such an eventuality occurs, please note that this refund is only applicable to the Top-up segment of the Tuition fee and NOT the levels 4,5 or 7 (whichever is applicable).

Courses/Trainings/Programmes Descriptions

The images of the Courses/Training/Programmes on our website are for illustrative purposes only.

Fees and Delivery

The fees for any courses, trainings, or programs that you enroll in through the Metropolitan School of Business and Management website are as listed on our site, and may be updated periodically.

Please note that the fees displayed on our website do not include VAT. While the fee may be shown in your local currency, the base fee is in United Arab Emirates (UAE) Dirhams, and all payments are to be made in UAE Dirhams. The total amount due will be confirmed either on the payment page or on an invoice sent to you manually.

Fee changes may occur at any time, but will not affect the fees for courses, trainings, or programs you have already registered for and are currently paying for prior to any fee amendments. Please review the Fees segment above to verify the maximum validity of your tuition fees and the potential additional costs applicable in this case.

Suppose you pay for a course, training, or program for a specific session and fail to complete it within the designated timeframe or duration. In that case, you may be liable for additional costs due to tuition fee increases, particularly those associated with third-party registrations. Please review the Fees segment above to verify the maximum validity of your tuition fees and the potential additional costs applicable in this case.

Courier of Physical Certificates 

Certificates issued for our Executive Education Courses (CPD) category are provided as e-certificates. If you prefer a printed version to be couriered to you, this service is available for an additional charge, separate from the course fee.

Certificates for our Degree Programmes category include both e-certificates and physical certificates. For physical certificates, only the additional courier charge applies. For e-certificates, if you wish to have them printed and couriered, both printing and courier charges will apply.

Ownership of the Metropolitan School of Business and Management

Course/Training/Programmes you have registered for will only pass to you when we have received the Installment or full payment, from you. However, once you have been given access to the Metropolitan School of Business and Management Course/ Training/ Programmes you have registered for, they are your responsibility. The Metropolitan School of Business and Management Course/Training/Programmes are held at your risk from the time of access or commencement of the Course/Training/Programme.

We aim to give you access to an off-the-shelf customized Metropolitan School of Business and Management Course/Training/Programmes not listed on our website; within six (6) to eight (8) weeks of requesting and paying a Commitment for the Course/ Training/ Programme.

We aim to give you access to our shelf Courses as listed on our website as soon as the registration process is complete and the stated commencement date is reached. If we are unable to do this, we will contact you to offer a new delivery date. If this new date is not acceptable, you may cancel your order and receive a full refund.

Delivery fees for an off-the-shelf customized Metropolitan School of Business and Management Course/Training/Programmes not listed on our website will be made available to you before an Invoice is sent on request. The exact delivery time for the Course/ Training/Programme will also be outlined in the Proposal sent to you.

Course Change Policy

1. Change in Courses/Programmes is only possible for our full Degree Programmes:

Level 4, 5 and 7 Diploma Programmes
International Higher Diploma 4 & 5
International Postgraduate Diploma Programmes - Level 7.

2. Course change will not be applicable to non-credit or short courses.

3. Changes are also only possible within the first month (Month 1) of starting the Programme and the surcharge for changing courses/programmes is £200 plus the difference in the Course fee (if applicable).

4. Please note that you cannot change a Top-up Bachelors and Masters Programme.

5. Also, note that you cannot change to a course of a lesser fee than the one you have registered and paid for. If this is done, a refund will not be applicable. Please see the terms and conditions for a refund.


We may need to update these Terms (as well as any other policies or guidance we issue) from time to time to comply with the law or to meet our changing business requirements, without notice to you. Any updates or amendments will be posted on the website. Besides, we reserve the right to modify, suspend or discontinue the sale of certain Courses/Training/Programmes with or without notice to you and we will not be liable to you or any third party for any such modifications, suspension or termination. By continuing to use the Website, you agree to be bound by the terms of these updates and amendments.

If you choose to study any Course listed on our website which is to be fulfilled directly by us, all our Terms and Conditions, our Privacy Policy, Refunds Policy, Payment Policy and our Delivery Policy; make up the entire agreement between you and us concerning that choice. Additional and/or separate terms may apply to the choice of Courses/Training/Programmes/Programmes that are to be fulfilled by third-party providers.


By choosing a Course to study on the website:

You accept and agree to be bound by these Terms;

Where you are not a UK and UAE resident, you confirm to us that there is nothing in the laws governing the place where you live that would make it illegal or unlawful for you to study through us;


You confirm that you are at least 18 years old.


These terms and conditions (the "Studying with MSBM") set out how we deliver our Courses/Training/Programmes to you. In particular, these Terms will apply when you choose to study a Course/Training/Programme listed on our website or choose to opt for off-the-shelf customized Courses/Training/Programmes which you may want us to deliver or facilitate for you.