This course covers a wide range of topics, including cross-cultural communication, global leadership theories, conflict resolution strategies, and the impact of cultural values on organizational practices. Participants will examine case studies, engage in interactive discussions, and analyze real-world scenarios to develop practical skills for managing teams and navigating complex organizational structures in global environments. 

After the successful completion of this course, you will be able to:

Global Human Resources Management Fundamentals

• Comprehend the concept and functions of International Human Resource Management (IHRM).
• Understand the model and working principles of IHRM.
• Identify and analyze various approaches to global recruitment in an international context.
• Acquire important managerial skills specific to the tourism and hospitality industry.
• Evaluate the challenges faced by Human Resource Management (HRM) in the tourism sector.

Foundations of Hospitality Management Theories

• Identify the Segments of the Hospitality Industry.
• Analyze the Structure of the Tourism and Hospitality Industry.
• Understand Hotel Management Contracts in the Hospitality Sector.
• Comprehend the Concept and Components of Hotel Franchise Agreements.
• Categorize Different Types of Entertainment in the Hospitality Field.
• Classify Various Types of Events in Hospitality Management.
• Differentiate Between Types of Travel Services in the Hospitality Sector.
• Trace the Evolution of Management Theories in the Context of Hospitality.

Essentials of Performance Measurement in Global Tourism

• Identify Key Performance Indicators (KPIs) in the Hospitality Industry.
• Analyze Various KPIs Specific to the Tourism Sector.
• Classify Different Types of Trust and Their Significance.
• Develop Organizational Performances in the Hospitality Industry.
• Examine the Impact of Globalization on the Tourism Sector.
• Evaluate Various Global Tourism Measurement Techniques.
• Analyze Facts and Figures of Global Tourism Trends.

Key Theories in Cross-Cultural Management

• Demonstrate an understanding of the concept of cross-cultural management.
• Identify and comprehend the concept of research paradigms.
• Classify and differentiate between various types of research paradigms.
• Analyze and categorize different cross-cultural theories.
• Evaluate and interpret the various dimensions proposed by Hofstede in cross-cultural contexts.
• Examine and understand the various dimensions presented by Trompenaars in cross-cultural management.

All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details.

There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.

The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience.

• International HR Manager
• Global Team Leader
• Cross-Cultural Consultant
• Diversity and Inclusion Specialist
• Global Organizational Development Analyst
• International Training Coordinator
• Expatriate Relations Manager
• Multinational Business Strategist