Average Completion Time3 Days
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UK CPD Certificate
Certificate to show what you have learnt.
Professional Certificate in Customer Service Concepts and Strategy Basics in Malaysia 2022
Professional Certificate Courses
These are short online certificate courses designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD).
The course aims to introduce the learner to customer service principles, dimensions and models and provide enlightening insights on strategizing for better customer service approach.
The course aims to equip the learner with the essential concepts in understanding internal and externals customer and how internal service quality create a chain reaction that results in greater customer satisfaction.
By the end of this course, you will be able to learn about.
- The Attribute of customer service
- Customer Service Policy and Strategy
- Understand and apply the Customer Service Diamond
- Understand the use of SMART Objectives
- 10 Principles of Customer Strategy
- Need for the Internal and External Customers
- Service Chain Reaction
- Customer Focused Climate & Culture
- Customer’s Basic Needs
There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.
The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in the respective field. We recommend this certificate for the following audience.
- CEO, Director, Manager, Supervisor
- General Manager
- Customer Service Representative
- Marketing Manager
- Service Manager
- Customer Experience Consultant
Learn fastOnline courses with compact learning chapters enable you to learn business skills faster than ever.
Study OnlineGet access to online study materials. All courses are 100% online and self-paced.
Global communityNo conventional requirements needed, our courses are open to all ages, professions and citizenship.