This course encompasses three key courses aimed at refining professional communication and interview skills. Participants will explore the nuances of effective interviewing, delve into competency-based interviews, and understand the art of adapting communication styles. Emphasis is placed on legal and ethical considerations, creating an optimal interview climate, and fostering harmonious workplace relationships through effective communication.

After the successful completion of this course, you will understand the following;

Introduction to Interviewing and Communication Techniques:

• Understand the significance of effective interviewing and communication techniques in various organizational contexts.
• Understanding interview skills and interview techniques.
• Recognize the legal and ethical issues involved in interviewing process.
• Learn the importance of creating an appropriate climate for conducting interviews.
• Components of an Appropriate Interview Climate.
• Strategies of Effective Interviewing.
• Comprehend the impact of non-verbal communication in interviews.
• Explore ways to record information and outcomes of interviews.
• Apply effective interviewing and communication techniques to real-world scenarios within diverse organizational contexts.
• Demonstrate an understanding of legal and ethical considerations by applying ethical interviewing principles to real-world interview situations.

Mastering Interview Preparation and Effective Questioning:

• Develop skills to plan and prepare for interviews, including setting expectations and structuring the process.
• Create a repository of effective interview questions aligned with job specifications.
• Understand the importance of representing the organization positively during interviews.
• Prioritize and record candidate responses accurately for interviewers.
• Utilize various tools and methodologies for interviewing and skill assessment.
• Gain confidence in asking relevant questions through preparation and practice.
• Master the art of conducting and managing interviews and maintaining candidate records.

 

Mastering Competency-Based Interviews with Effective Questioning:

• Familiarise with employment laws relevant to interviewing candidates.
• Comprehend the purpose and benefits of competency-based interviews.
• Define required competencies and develop job and candidate specifications.
• Devise a rating system and scoring sheets for evaluating candidates.
• Prepare competency-based interview questions to assess specific skills.
• Utilize effective questioning and listening techniques during interviews.
• Overcome common challenges encountered in the interview process.
• Effectively applying competency-based interview techniques, including defining required competencies.

Effective Communication Styles and Feedback Adaptation:

• Discover your natural communication style and learn how to adapt to others' styles.
• Build harmonious workplace relationships by communicating with tact, diplomacy, and credibility.
• Develop active listening skills to prevent critical misunderstandings.
• Understand how to communicate effectively within different levels of the workplace hierarchy.
• Explain the importance of providing feedback during and after interviews to interviewees and authorized personnel.
• Implement best practices for structured candidate evaluation and selection.
• Reflect on the ethical implications of the interview process and communication techniques.
• Build harmonious workplace relationships by utilizing communication with tact, diplomacy, and credibility.
• Deliver constructive feedback that promotes growth and preserves positive relationships.
• Recognize the importance of timely and specific feedback in interviews for transparency and equity.

 

All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details.

There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.

The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience.

• Interview Strategist
• Talent Acquisition Specialist
• Communication Consultant
• Competency Assessment Analyst
• Workplace Relations Coordinator
• Ethical Communication Advisor
• Employee Development Manager
• Interview Feedback Specialist