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Professional Certificate Course in Understanding Customer Relationship Management in Huila 2024
Average Completion Time
2 Weeks
Accreditation
3 CPD Hours
Level
Advanced
Start Time
Anytime
100% Online
Study online with ease.
Unlimited Access
24/7 unlimited access with pre-recorded lectures.
Low Fees
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Professional Certificate Courses
These are short online certificate courses designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD).
This comprehensive course is designed to offer insights into the fundamental concepts and principles of customer relationship management (CRM), encompassing its application in diverse commercial settings, the array of available CRM technologies, and the pivotal attributes characterizing CRM systems. It delves into the correlation between CRM and customer experience, explores the advantages of adopting CRM systems, and elucidates the foundational principles essential for effective CRM strategies.
Upon successful completion, participants will gain proficiency in the following areas:
- Understanding the core concepts of customer relationship management.
- Exploring the commercial contexts in which CRM operates.
- Identifying various types of Customer Relationship Management Technology.
- Comprehending the key features integral to a CRM System.
- Analyzing the interconnectedness of CRM and Customer Experience.
- Recognizing the primary benefits associated with CRM implementation.
- Grasping the underlying principles that guide effective CRM practices.
This course aims to provide an overview of the concepts and principles of customer relationship management, the commercial contexts in which it is used, the various types of CRM technology available, and the key features of a CRM system.
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Interacting with Lectures/Learning Components
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Understanding Customer Relationship Management
Self-paced pre-recorded learning content on this topic.
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Understanding Customer Relationship Management
Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct.
The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience.
- CRM Manager
- Relationship Marketing Manager
- Customer Experience Manager
- Sales Operations Manager
- Customer Retention Specialist
- Business Development Manager
- Account Manager
- Customer Success Manager
- CRM Implementation Consultant
- Marketing Automation Specialist
AOA 37,015 AOA 66,627
- Access to this course.
- Access to learning community.
- Access to library.
- Learn at your own pace.
- Tests to boost your learning.
- Digital certificate when eligible.
All our programmes include:
Real-world case studies and Testimonials
With real-world projects and immersive content built in partnership with top-tier companies, you’ll master the tech skills companies want.
Excellent learner support
Our knowledgeable mentors guide your learning and are focused on answering your questions, motivating you and keeping you on track.
Exclusive access to our professional community
Our knowledgeable mentors guide your learning and are focused on answering your questions, motivating you and keeping you on track.
Flexible learning model
Tailor a learning plan that fits your busy life. Learn at your own pace and reach your personal goals on the schedule that works best for you.
Unlock your potential
Upskill, reskill or pursue a passion with short courses across every subject, whether you’re a beginner or already an expert.
Choose a better way to learn
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Why MSBM?
Learn at your pace
Self-study online courses are available 24/7 so you can learn at your pace. This approach offers students who choose distance learning the flexibility to combine studies with work or other commitments.
Exclusive study groups
Our learners may be paired into study groups to help them keep tabs on group assignments and projects.
Identity verification
Our certificates and ID cards are verifiable and are strong proof of learnership.
Accredited Courses
Our programmes are fully accredited by relevant awarding bodies all over the world.
A community of true professionals
You’ll be able to connect with other learners throughout your learning journey.
Unlimited Tutor Support
Our learners get unlimited support from our academic team.
Why MSBM?
Learn at your pace
Self-study online courses are available 24/7 so you can learn at your pace. This approach offers students who choose distance learning the flexibility to combine studies with work or other commitments.
Exclusive study groups
Our learners may be paired into study groups to help them keep tabs on group assignments and projects.
Identity verification
Our certificates and ID cards are verifiable and are strong proof of learnership.
Accredited Courses
Our programmes are fully accredited by relevant awarding bodies all over the world.
A community of true professionals
You’ll be able to connect with other learners throughout your learning journey.
Unlimited Tutor Support
Our learners get unlimited support from our academic team.
Earn certificates to add to your LinkedIn profile.
Upskill, reskill or pursue a passion with short courses across every subject, whether you’re a beginner or already an expert.
Learn Fast
Online courses with compact learning chapters enable you to learn business skills faster than ever.
Study Online
Get easy access to study materials online. All distance learning courses are 100% online and self-paced.
Global Community
No conventional requirements needed, courses offered are open to all ages, professions and citizenship.662,375
Learners1,586
Courses237
Nationalities22,949
OrganisationsLearn on your time
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