Professional Certificate in Introductory Guide to Customer Complaints Resolution

Average Completion Time

2 Weeks

Efforts

3 hours

Level

Advanced

Start Time

Anytime

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24/7 unlimited access with pre-recorded lectures.

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UK CPD Certificate

Certificate to show what you have learnt.

Professional Certificate Courses

These are short online certificate courses designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD).

The course enables the learner to prepare for the challenges of resolving customer complaints and delivering overall customer satisfaction.
The course introduces the learner to concepts and methods to understand and responds to complaints based on the type of customer, situation and best approach for the successful resolution of the complaint.

After the successful completion of the course, you will be able to understand the following,

Customer Complaint
Why Organisations Love Complaints
The Dissatisfied Customer
Types and level Of Complainers
Solution Strategy for the Levels of Complainers
Characteristics of Challenging Customers
Complaint Handling Process
Tips for dealing with Angry People

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.

The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in the respective field. We recommend this certificate for the following audience.

CEO, Director, Manager, Supervisor
Marketing Manager
Services Manager
Brand Manager
Customer experience Manager
Hospitality Roles
Customer Service Roles

Learn fast

Online courses with compact learning chapters enable you to learn business skills faster than ever.

Study Online

Get access to online study materials. All courses are 100% online and self-paced.

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No conventional requirements needed, our courses are open to all ages, professions and citizenship.

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Professional Certificate Course Sample Certificate

Get Your Course Certificate

You will receive a highly valued digital certificate at the end of each course.

Learn Practical Business Modules

Complete several modules ranging from Business Leadership and Managing People.

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18,522 Verified Reviews

"I consider this course very useful, containing a large volume of necessary information needed for my professional development within my daily activities at my w See More"

Grigore C.

Moldova

"A very interesting and valuable experience. I found the course interesting, challenging, and rewarding. I learnt a lot and it gave me a good grounding in the ba See More"

Layal A.

Lebanon

"Clear and concise learning material that provides references to actual working scenarios."

Natalie P.

United Kingdom

"Very convenient and great content. Recommend 100%"

Carmen H.

Switzerland

"It was a very interactive course, lecturer were very knowledgeable and the course delivery was very professional. Admin team are all very helpful and cooperati See More"