Calendar Icon
Average Completion Time
2 Weeks
Support Icon
3 hours
Jigsaws Icon
Clock Icon
Start Time
Wifi Icon
100% Online

Study online with ease.

Fast Icon
Unlimited Access

24/7 unlimited access with pre-recorded lectures.

Discount Icon
Low Fees

Our fees are low and easy to pay online.

Certificate Icon
UK CPD Certificate

Certificate to show what you have learnt.

Professional Certificate in Basics of Understanding the Customer Needs in Bulgaria 2022
Coming soon

Professional Certificate Courses

These are short online certificate courses designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD).

This course enables the learner to identify different customer needs to better deliver customer satisfaction within a hospitality organization.

The course analyses the different needs of different customers and suggests strategies to satisfy the same. After the successful completion of the course, the learner will be able to deliver better customer service, know best what the customer needs and suggest strategies that are tailored to better satisfy the hospitality sector customer.

You will be able to learn.

  • Customer Retention and its benefits
  • Customer Loyalty
  • Characteristics and benefits of Customer Loyalties
  • Different ways to retain Loyal Guests
  • Emotional Impact of Service
  • Customer Market Segmentation
  • Customer Needs and Wants
  • Tourist Needs and Wants
  • Family Needs and Wants

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.

The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in the respective field. We recommend this certificate for the following audience.

  • CEO, Director, Manager, Supervisor
  • General Manager
  • Customer Service Representative
  • Marketing Manager
  • Service Manager
  • Customer Experience Consultant
Coming soon
Laptop Icon
Learn fast
Online courses with compact learning chapters enable you to learn business skills faster than ever.
Phone Icon
Study Online
Get access to online study materials. All courses are 100% online and self-paced.
Globe Icon
Global community
No conventional requirements needed, our courses are open to all ages, professions and citizenship.








Coming soon

Professional Certificate Course Sample Certificate

Diploma Icon
Get Your Course Certificate
You will receive a highly valued digital certificate at the end of each course.
Phone Icon
Learn Practical Business Modules
Complete several modules ranging from Business Leadership and Managing People.
Paper Plane Icon
Share your certificate
Learn how to share your certificate on LinkedIn by clicking here

Impress your Employer with your new certificate