Average Completion Time2 Weeks
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UK CPD Certificate
Certificate to show what you have learnt.
Professional Certificate Courses
These are short online certificate courses designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD).
The Professional Certificate in Customer Service Skills (Pillars of Customer Service) enhances the learner ability to understand and apply the 7 pillars of customer service in today’s demanding customer service market.
The learner will be able to understand his/her own motivation and personality to improve for the needs and requirement of the 7 pillars of customer service so that the learner is able to effectively apply the 7 Pillars to contribute to the success of the organization.
After the successful completion of the certificate, the student will be able to:
- Understand and apply 7 Pillars of customer service
- Examples of customer service situation with the application of the 7 pillars of customer service
- Learn how can he/she be the best that you can be
- Learn relevant research outcomes in the customer service
The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and get updated on current ideas in the respective field.
We recommend this certificate for the following audience.
- Customer Experience Director, Manager, Supervisor
- Customer Services Director, Manager, Supervisor
- Customer Feedback Director, Manager, Supervisor
- Hospitality Roles
- Sales Manager, Director, Supervisor
- Sales Representative, Executive
Learn fastOnline courses with compact learning chapters enable you to learn business skills faster than ever.
Study OnlineGet access to online study materials. All courses are 100% online and self-paced.
Global communityNo conventional requirements needed, our courses are open to all ages, professions and citizenship.