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Professional Certificate in Basics of Understanding the Customer Needs in London 2024
Average Completion Time
2 Weeks
Accreditation
3 CPD Hours
Level
Advanced
Start Time
Anytime
100% Online
Study online with ease.
Unlimited Access
24/7 unlimited access with pre-recorded lectures.
Low Fees
Our fees are low and easy to pay online.
Professional Certificate Courses
These are short online certificate courses designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD).
This course enables the learner to identify different customer needs to better deliver customer satisfaction within a hospitality organization.
The course analyses the different needs of different customers and suggests strategies to satisfy the same. After the successful completion of the course, the learner will be able to deliver better customer service, know best what the customer needs and suggest strategies that are tailored to better satisfy the hospitality sector customer.
You will be able to learn.
- Customer Retention and its benefits
- Customer Loyalty
- Characteristics and benefits of Customer Loyalties
- Different ways to retain Loyal Guests
- Emotional Impact of Service
- Customer Market Segmentation
- Customer Needs and Wants
- Tourist Needs and Wants
- Family Needs and Wants
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VIDEO - Course Structure and Assessment Guidelines
Watch this video to gain further insight.
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Navigating the MSBM Study Portal
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Interacting with Lectures/Learning Components
Watch this video to gain further insight.
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Understanding Customer Needs and Loyalty
Self-paced pre-recorded learning content on this topic.
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Ways to improve understanding customer needs
Share your views on topical issues within the course to be reviewed by your lecturer.
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QUIZ - Basics of Understanding Customer Needs
Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct.
There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.
The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in the respective field. We recommend this certificate for the following audience.
- CEO, Director, Manager, Supervisor
- General Manager
- Customer Service Representative
- Marketing Manager
- Service Manager
- Customer Experience Consultant
£ 13 £ 23
- Access to this course.
- Access to learning community.
- Access to library.
- Learn at your own pace.
- Tests to boost your learning.
- Digital certificate when eligible.
All our programmes include:
Real-world case studies and Testimonials
With real-world projects and immersive content built in partnership with top-tier companies, you’ll master the tech skills companies want.
Excellent learner support
Our knowledgeable mentors guide your learning and are focused on answering your questions, motivating you and keeping you on track.
Exclusive access to our professional community
Our knowledgeable mentors guide your learning and are focused on answering your questions, motivating you and keeping you on track.
Flexible learning model
Tailor a learning plan that fits your busy life. Learn at your own pace and reach your personal goals on the schedule that works best for you.
Unlock your potential
Upskill, reskill or pursue a passion with short courses across every subject, whether you’re a beginner or already an expert.
Choose a better way to learn
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Why MSBM?
Learn at your pace
Self-study online courses are available 24/7 so you can learn at your pace. This approach offers students who choose distance learning the flexibility to combine studies with work or other commitments.
Exclusive study groups
Our learners may be paired into study groups to help them keep tabs on group assignments and projects.
Identity verification
Our certificates and ID cards are verifiable and are strong proof of learnership.
Accredited Courses
Our programmes are fully accredited by relevant awarding bodies all over the world.
A community of true professionals
You’ll be able to connect with other learners throughout your learning journey.
Unlimited Tutor Support
Our learners get unlimited support from our academic team.
Why MSBM?
Learn at your pace
Self-study online courses are available 24/7 so you can learn at your pace. This approach offers students who choose distance learning the flexibility to combine studies with work or other commitments.
Exclusive study groups
Our learners may be paired into study groups to help them keep tabs on group assignments and projects.
Identity verification
Our certificates and ID cards are verifiable and are strong proof of learnership.
Accredited Courses
Our programmes are fully accredited by relevant awarding bodies all over the world.
A community of true professionals
You’ll be able to connect with other learners throughout your learning journey.
Unlimited Tutor Support
Our learners get unlimited support from our academic team.
Earn certificates to add to your LinkedIn profile.
Upskill, reskill or pursue a passion with short courses across every subject, whether you’re a beginner or already an expert.
Learn Fast
Online courses with compact learning chapters enable you to learn business skills faster than ever.
Study Online
Get easy access to study materials online. All distance learning courses are 100% online and self-paced.
Global Community
No conventional requirements needed, courses offered are open to all ages, professions and citizenship.657,642
Learners500+
Courses237
Nationalities22,523
OrganisationsLearn on your time
Watch bite-sized videos or in-depth courses.
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