GBP 39
GBP 13
Average Completion Time
2 Weeks
Efforts
3 hours
Level
Advanced
Start Time
Anytime
100% Online
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Unlimited Access
24/7 unlimited access with pre-recorded lectures.
Low Fees
Our fees are low and easy to pay online.
UK CPD Certificate
Certificate to show what you have learnt.
Professional Certificate Courses
These are short online certificate courses designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD).
This course enables the learner to identify different customer needs to better deliver customer satisfaction within a hospitality organization.
The course analyses the different needs of different customers and suggests strategies to satisfy the same. After the successful completion of the course, the learner will be able to deliver better customer service, know best what the customer needs and suggest strategies that are tailored to better satisfy the hospitality sector customer.
You will be able to learn.
- Customer Retention and its benefits
- Customer Loyalty
- Characteristics and benefits of Customer Loyalties
- Different ways to retain Loyal Guests
- Emotional Impact of Service
- Customer Market Segmentation
- Customer Needs and Wants
- Tourist Needs and Wants
- Family Needs and Wants
There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.
The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in the respective field. We recommend this certificate for the following audience.
- CEO, Director, Manager, Supervisor
- General Manager
- Customer Service Representative
- Marketing Manager
- Service Manager
- Customer Experience Consultant
Learn fast
Online courses with compact learning chapters enable you to learn business skills faster than ever.
Study Online
Get access to online study materials. All courses are 100% online and self-paced.
Global community
No conventional requirements needed, our courses are open to all ages, professions and citizenship.254,712
Learners500+
Courses195
Nationalities28M+
Streamings 
Get Your Course Certificate
You will receive a highly valued digital certificate at the end of each course.
Learn Practical Business Modules
Complete several modules ranging from Business Leadership and Managing People.
2 Weeks 
GBP 30
Online 
