Extended Level 5 Diploma in Hotel Management
The Extended Level 5 Diploma in Hotel Management equips learners with the core knowledge and practical skills required to succeed in the hospitality sector. This programme covers key areas such as customer service, food and beverage operations, front office and rooms division, and financial systems. It integrates academic learning with real-world applications to prepare students for operational and managerial responsibilities. Students will explore both the tourism and hotel management landscape and gain hands-on industry experience. By the end of the course, learners are fully prepared for mid to senior-level roles in hotels, resorts, and hospitality businesses.
After the successful completion of the Programme, you will earn a 240 credit hours Certification awarded by MSBM partners.
Course Details
The programme is delivered over two years, with each year covering distinct modules essential to hotel and tourism management. Year 1 focuses on building foundational skills in business computing, customer service, and operations. Year 2 advances into specialised areas such as accounting, event and contract management, food safety, and HR management. A structured industrial placement also provides exposure to real-world hospitality operations.
This Level 5 extended diploma provides in-depth knowledge and practical training in hotel management, customer service, food safety, marketing, and hospitality operations. The course prepares students for key roles within hotels, restaurants, resorts, and related service sectors.
Upon the completion of the Extended L5 Diploma, the learner will be able to learn the following:
- Develop professional and personal competencies to operate effectively within the hospitality industry.
- Understand the principles of marketing and how they apply to the hospitality and tourism sectors.
- Gain insight into rooms division and front office operations to support efficient hotel management.
- Demonstrate the ability to manage customer relationships and deliver high-quality guest service.
- Apply knowledge of financial systems and controls relevant to hospitality operations.
- Use business computing tools and English communication skills effectively in a tourism and hospitality setting.
- Explore the structure, dynamics, and challenges of the global tourism and hospitality industry.
- Analyse food and beverage service operations, including restaurant and banqueting management.
- Understand key HR functions such as recruitment, performance management, and staff development in the hotel context.
- Apply food safety, contract, and event management practices while gaining hands-on experience through industry exposure.
Accreditation
All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to
MSBM accreditation in about us for more details.
University Progression
University Top-upOn completion of this course, students have the opportunity to complete a Master degree programme from one of our Partner University. The top-up programme can be studied online or on campus. The top-up comprises the final 60 credits which consist of either a dissertation or a dissertation and one module.
(The course tuition fee listed above does NOT include the top-up fee)
University Progression
Click here to see University routes and fee information for progression.
Entry Requirements
For entry into the extended Diploma Level 5 in Hotel Management, learners must possess:
* Relevant/Local Board of Examination Result in your Country, which must include at least 5 'C' Grades in English and 4 other subjects.
* Mock Examination Results can also be accepted for initial Conditional Admission, pending the release of the Board of Examination Results. (This is assessed on a case-by-case basis).
* Learner must be 18 years and older at the start of the Course.
OR
Mature Learners (21 years and older) with work experience in supervisory, leadership or management roles. (This is assessed on a case-by-case basis).
Workshops
This is a self-study programme with unlimited tutor support. You will never be more than a message or phone call away from our tutors.
Visa Requirements
There is no Visa requirement for this programme.