Average Completion Time2 Weeks
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UK CPD Certificate
Certificate to show what you have learnt.
Professional Certificate in Basics of Understanding the Customer Needs in Malawi 2022
Professional Certificate Courses
These are short online certificate courses designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD).
This course enables the learner to identify different customer needs to better deliver customer satisfaction within a hospitality organization.
The course analyses the different needs of different customers and suggests strategies to satisfy the same. After the successful completion of the course, the learner will be able to deliver better customer service, know best what the customer needs and suggest strategies that are tailored to better satisfy the hospitality sector customer.
You will be able to learn.
- Customer Retention and its benefits
- Customer Loyalty
- Characteristics and benefits of Customer Loyalties
- Different ways to retain Loyal Guests
- Emotional Impact of Service
- Customer Market Segmentation
- Customer Needs and Wants
- Tourist Needs and Wants
- Family Needs and Wants
There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.
The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in the respective field. We recommend this certificate for the following audience.
- CEO, Director, Manager, Supervisor
- General Manager
- Customer Service Representative
- Marketing Manager
- Service Manager
- Customer Experience Consultant
Learn fastOnline courses with compact learning chapters enable you to learn business skills faster than ever.
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Global communityNo conventional requirements needed, our courses are open to all ages, professions and citizenship.