Discount Icon ERN 4,901 ERN 1,634
Calendar Icon
Average Completion Time
1 Month
Support Icon
Efforts
3 hours
Jigsaws Icon
Level
Advanced
Clock Icon
Start Time
Anytime
Wifi Icon
100% Online

Study online with ease.

Fast Icon
Unlimited Access

24/7 unlimited access with pre-recorded lectures.

Discount Icon
Low Fees

Our fees are low and easy to pay online.

Certificate Icon
UK CPD Certificate

Certificate to show what you have learnt.

Advanced Professional Certificate Courses

These are short online certificate courses of a more advanced nature designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD).

This course provides the learner with essential skill-building to better serve customers and enhance the organization service delivery.
The learner will be able to develop key behaviours and master responses to produce customer happiness and loyalty while achieving a better brand image.

After the successful completion of the course, you will be able to learn about the following;
  • Understand the importance of having a customer service policy in a hospitality setting
  • Understand how to promote a customer-focused culture with a high level of service delivery
  • Understand how to identify customer needs and evaluate their level of satisfaction

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

An E-Certificate of achievement will be awarded after successful completion of the course once the completion criterion is satisfied as a proof of success.

There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.

The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in the respective field. We recommend this certificate for the following audience.

  • CEO, Director, Manager, Supervisor
  • Customer Service Representative
  • Customer Service Manager
  • Marketing Manager
  • Marketing and Sales Team
  • Public Relations Manager
  • Company Secretary
  • Corporate Leader
  • Team leader
Laptop Icon
Learn fast
Online courses with compact learning chapters enable you to learn business skills faster than ever.
Phone Icon
Study Online
Get access to online study materials. All courses are 100% online and self-paced.
Globe Icon
Global community
No conventional requirements needed, our courses are open to all ages, professions and citizenship.

347,040

Learners

500+

Courses

189

Nationalities

28M+

Streamings

APCC Sample Certificate

Diploma Icon
Get Your Course Certificate
You will receive a highly valued digital certificate at the end of each course.
Phone Icon
Learn Practical Business Modules
Complete several modules ranging from Business Leadership and Managing People.
Paper Plane Icon
Share your certificate
Learn how to share your certificate on LinkedIn by clicking here

Impress your Employer with your new certificate