Advanced Professional Certificate in Customer Service in Judetul Ialomita 2021

The Advanced Professional Certificate in Customer Service Provides the learner with essential skills building to better serve customers and enhance the organization service delivery. The learner will be able to develop key behaviours and master responses to produce customer happiness and loyalty while achieving a better brand image.

Learning Outcomes

After the successful completion of the certificate, the student will be able to learn:

• Understand the fundamentals of customer service, Customer types and expectations.
• Understand and apply 10 rules for great customer service and appreciate the role of internal and external customers of the organization.
• Understand and apply baby steps in customer service
• Understand the importance of a positive attitude and step to develop a positive attitude
• Understand the needs to maintain ethics in customer service
• Understand and apply steps to build a long-lasting relationship with customers
• Understand and apply the six steps to effective communication to enhance the customer service
• Understand and apply the steps to effectively handle difficult customers
• Understand and apply 7 Pillars of customer service with researched-based practical examples
• Understand the ways and etiquettes to make effective contact with the customer
• Understand and apply the steps for face to face conversation with the customer