GBP 60
GBP 15
Average Completion Time
2 Weeks
Efforts
3 hours
Level
Advanced
Start Time
Anytime
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UK CPD Certificate
Certificate to show what you have learnt.
Professional Certificate Courses
These are short online certificate courses designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD).
The Professional Certificate in Customer Service Skills (Putting Customers First) equips the learner with skills and etiquettes for effective interaction with the customer, both face to face and over the phone.
After you have finished this course, you will be able to successfully apply the step by step approach to enhance your customer retention in both face-to-face and over the phone conversation and engage the customer for the best impression and close the deal successfully.
Learning Outcomes
After the successful completion of the certificate, the student will be able to:
- Understand the ways and etiquettes to make effective contact with the customer
- Understand and apply the steps for face to face conversation with the customer
- Understand and act on the steps for effective telephone conversation with customers.
The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and get updated on current ideas in the respective field.
We recommend this certificate for the following audience.
- Customer Experience Director, Manager, Supervisor
- Customer Services Director, Manager, Supervisor
- Customer Feedback Director, Manager, Supervisor
- Hospitality Roles
- Sales Manager, Director, Supervisor
- Sales Representative, Executive
Learn fast
Online courses with compact learning chapters enable you to learn business skills faster than ever.
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Get access to online study materials. All courses are 100% online and self-paced.
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No conventional requirements needed, our courses are open to all ages, professions and citizenship.252,975
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You will receive a highly valued digital certificate at the end of each course.
Learn Practical Business Modules
Complete several modules ranging from Business Leadership and Managing People.
2 Weeks 
GBP 21
Online 
