Average Completion Time2 Weeks
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UK CPD Certificate
Certificate to show what you have learnt.
Professional Certificate Courses
These are short online certificate courses designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD).
The course introduces the learner to concepts and methods to understand and responds to complaints based on the type of customer, situation and best approach for the successful resolution of the complaint.
After the successful completion of the course, you will be able to understand the following,
- Customer Complaint
- Why Organisations Love Complaints
- The Dissatisfied Customer
- Types and level Of Complainers
- Solution Strategy for the Levels of Complainers
- Characteristics of Challenging Customers
- Complaint Handling Process
- Tips for dealing with Angry People
There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.
The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in the respective field. We recommend this certificate for the following audience.
- CEO, Director, Manager, Supervisor
- Marketing Manager
- Services Manager
- Brand Manager
- Customer experience Manager
- Hospitality Roles
- Customer Service Roles
Learn fastOnline courses with compact learning chapters enable you to learn business skills faster than ever.
Study OnlineGet access to online study materials. All courses are 100% online and self-paced.
Global communityNo conventional requirements needed, our courses are open to all ages, professions and citizenship.